VAULTELLE

Shipping Policy

Last updated: August 17, 2026

This Shipping Policy explains how we process, package, and deliver orders placed through this Site. It should be read alongside our Terms of Service and Returns & Refunds Policy.

All orders are processed and dispatched within 24–48 hours of payment confirmation, excluding weekends and public holidays. During peak or promotional periods, processing may take slightly longer — if this happens, we will let you know by email.

We offer the following shipping options for orders delivered within Australia:

•     Standard Shipping: $11.00 AUD, estimated 9-15 business days

•     Express Shipping: There is currently no express shipping available for this product.

Delivery estimates begin from the date of dispatch, not the date the order is placed, and are provided as a guide only. Actual delivery times may vary depending on your location and courier network conditions.

Orders shipped within Australia that total $100.00 AUD or more (after discounts, before shipping) automatically qualify for free Standard Shipping at checkout. No code is required.

We ship internationally to a select group of countries, including the United States, Canada, the United Kingdom, and most of the European Union, the Middle East, and the Asia-Pacific region. International Standard Shipping is a flat rate of $20.00 AUD, with delivery typically estimated at 7–21 business days depending on destination and customs processing.

International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our shipping rates or collected by us at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number and a link to follow your parcel's progress. Please allow up to 24 hours after dispatch for tracking information to update.

If your order has not arrived within the estimated delivery window, or if it arrives damaged, please contact us using the details below and we will work with our courier to locate your parcel or arrange a resolution. We are not responsible for delays caused by circumstances outside our control, including courier delays, customs processing, or incorrect delivery details provided at checkout.

Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrect address supplied by the customer at checkout. If you notice an error, contact us as soon as possible — we will do our best to amend it before dispatch, but cannot guarantee changes once an order has been processed.

We may update this Shipping Policy from time to time to reflect changes to our shipping rates, carriers, or operations. The "Last updated" date at the top of this page indicates when this policy was last revised.

For any questions regarding this Shipping Policy or the status of your order, please contact us using the details below:

•     Email: Vaultelleskincare@gmail.com